Shipping and Return Policy

A small amount of spot goods

Some specific products are in stock and will be shipped within 1-2 business days after payment .

If the product name or page states "In Stock," there is no need to wait for production time.

Items not marked as in stock are all custom-made and manufactured according to the order details.

Customized product production and delivery

All other products are highly customized and not in stock .

Once the order payment is completed, the factory will be notified immediately to arrange production.

The production time of the product is about 30 days (excluding logistics).

  • Taiwan: Approximately 30–45 days (including production and customs clearance).
  • Other Asian regions (Hong Kong, Macau, Singapore, Malaysia, Japan and South Korea): approximately 35–50 days .
  • Europe/North America/Australia: Approximately 45–60 days , depending on customs clearance conditions in each region.

The actual arrival time may be delayed due to holidays, climate, epidemics or customs clearance. Please understand.

SF Express logistics distribution diagram

We use professional logistics to ensure safety and timeliness.

Order Cancellation and Change

  • The product is customized and will be produced after payment. It cannot be cancelled or changed .
  • You can cancel your order within 24 hours after placing the order, and a 20% processing fee will be charged.
  • Cancellations will not be accepted after 24 hours . Please confirm specifications and options.

Receipt and after-sales policy

Inspection and unpacking precautions

  • Provide actual photos or inspection videos before shipment (via LINE or Email).
  • After receiving the goods, please be sure to take a full unboxing video as a reference for after-sales service.
  • Failure to provide unboxing videos will affect returns, exchanges, or dispute resolution.

After-sales Service Terms

  • The product is a private personal item and cannot be returned or exchanged once used .
  • If the product is damaged due to non-human factors, please report it within 24 hours and attach unpacking videos and photos.
  • Once confirmed to be a factory problem, we will assist in replacing or resending the damaged part.
  • If it is not a quality issue, the return shipping fee shall be borne by the buyer (the price difference and logistics fee will not be refunded).

Other considerations

  • Bionic material is flexible, so avoid wearing dark clothing for a long time (no more than 30 minutes is recommended).
  • If the product is obviously damaged, please refuse to accept it on the spot , otherwise the inspection will be deemed completed.
  • The product is high-priced and highly customized. Please read the above terms carefully before purchasing.
Privacy packaging diagram

All packaging is in neutral outer boxes without sensitive words to protect your privacy.

Contact Us