Warranty Scope & Periods
The Xiaoling Series offers different warranty periods by module/function. The Jinshan Series with STPE material enjoys a lifetime warranty (provided the stainless-steel skeleton is not damaged or modified). Silicone and liquid platinum silicone are not covered and are maintained by user-applied repair adhesive.
| Series | Material / Module | Warranty |
|---|---|---|
| Xiaoling Series | Smart AI Head Module | 3 months |
| Rigid / Full-Loose Bone Skeleton | 12 months | |
| Yoga Bone (Flexible Skeleton) | 3 months | |
| Water-Circulation Full-Body Heating Module | 3 months | |
| Voice-Control Auto Oral / Fluid / Suction / Cleaning Modules | 6 months | |
| Bionic Toe & Finger Bones | 12 months | |
| Six-Point Touch Voice Module | 1 month | |
| Voice System Software Updates | Free during warranty period | |
| Jinshan Series | STPE (Super-Soft TPE) | Lifetime warranty |
| Silicone / Liquid Platinum Silicone | No warranty; repair adhesive provided for self-maintenance |
Before & After Purchase
Ordering & Production
- This is a made-to-order product. Once the order enters production, cancellations are not accepted after 24 hours.
- Production starts after payment is completed; production & shipping typically require 7–30 days.
Receiving & Inspection
- We will provide real product inspection videos via LINE/Email before shipment.
- Please record a complete unboxing video upon receipt as evidence for warranty service.
- If cosmetic damage occurs during transit, contact support immediately with photos/videos.
Warranty Handling
Issue Reporting & Assessment
- If any issue occurs, contact us within 3 days of delivery with your inspection/unboxing video.
- Our engineering team will assess remotely. Non-user-caused issues will be repaired or replaced.
- If return-to-repair is required, keep the original carton and cushioning for safe transport.
Material Use & Care
- Avoid prolonged contact between silicone and dark clothing (recommend under 30 minutes) to prevent staining.
- Prefer light/undyed garments; keep dry and ventilated after use.
Non-Returnable Conditions
- As a high-value custom product, once production begins it cannot be canceled or returned.
- Items used on private parts are not eligible for return.
- Minor color variance, mold lines, or small dents are normal manufacturing phenomena and are not defects.
- If you have concerns, record the entire unboxing process as evidence.
Smart Head Repair
- All smart functions are contained in the head module; the body is non-smart.
- Repairs usually require returning only the head, not the whole unit.
- Customer prepares packaging and shipping; costs follow factory quotation.
Unboxing Video Reference
- We will film an inspection video before shipment for your confirmation.
- Please record a complete unboxing video upon receipt to protect your rights.
- Include outer box, seals, contents, and device condition; continuous unedited footage is recommended.
※ Please follow this example when filming your unboxing video.
FAQ
No. Damage caused by misuse, modification, improper cleaning, or poor maintenance is not covered.
No. These materials are consumables. We provide repair adhesive for self-maintenance.
STPE material has lifetime coverage provided the stainless-steel skeleton is not damaged or altered.
Yes. Without a complete unboxing video, assessment may be impacted and free warranty service may not apply.
No. Since smart functions reside in the head module, repairs typically require returning only the head.
Production begins after ordering; cancellations are not accepted after 24 hours. Within 24 hours, a processing fee applies.
Contact Us
- Email: warmcoretech@gmail.com
- LINE (Official): @warmcore
- WhatsApp: +886 908 112 005